C Square Property Investment & Management
Effective date: August 21, 2026 · Version: 2.0 · Last updated: August 21, 2026

These Terms govern your use of csquareproperty.com and the services we provide. Please read Sections 5 to 9 carefully if you are booking a stay, and Sections 10 to 12 if you are a property owner. Section 17 limits our liability.

1. Who we are

C Square Property Investment & Management Ltd. is a property management company based in Vancouver, British Columbia, Canada. We manage long-term residential tenancies in British Columbia and short-term rental accommodation in British Columbia and California, USA.

Contact: 1100 – 1200 W 73rd Ave, Vancouver, BC V6P 6G5 · +1 (778) 872-1669 · [email protected]

Information on this website is general in nature. It is not legal, tax, financial, investment, or real estate advice, and you should not rely on it as such.

2. Agreeing to these Terms

By using the website, submitting an enquiry, making a booking, or purchasing a service, you agree to these Terms and to our Privacy Policy.

You must be at least 19 years old (the age of majority in British Columbia), or the age of majority where you reside if that is higher, and legally able to enter a contract.

Which version applies. The version of these Terms in force at the moment you complete a booking or sign a service agreement governs that booking or agreement, and is not changed by later updates. See Section 22.

Electronic agreement. You consent to contracting electronically. Clicking to accept, or confirming a booking, has the same effect as a signature.

3. These Terms are not the whole agreement

Different relationships are governed by different documents, and where they conflict, the more specific one wins:

1. A tenancy in British Columbia is governed by the tenancy agreement and by the Residential Tenancy Act — see Section 13.
2. A property management engagement is governed by the signed Property Management Agreement.
3. A short-term booking is governed by these Terms plus the booking confirmation and the house rules for that property.

Nothing on this website constitutes an offer capable of acceptance until we issue a confirmation.

4. Using the website

You agree not to: submit false, misleading, or fraudulent information; make speculative or fraudulent bookings; use the site to send spam or harvest contact details; upload malicious code; attempt to gain unauthorised access to any system; scrape, index, or systematically extract content; interfere with the site’s operation; or use the site for any unlawful purpose.

We may restrict, suspend, or terminate your access if we reasonably suspect misuse, and may cancel bookings associated with it.

5. Bookings — how they work

5.1 Making a booking. Rates, availability, and property descriptions shown on the site are an invitation to book, not an offer. A booking is confirmed only when we issue a written booking confirmation. Until then, no contract exists and no property is held for you.

5.2 Who you are contracting with. For each booking, C Square contracts as principal unless the booking confirmation identifies the property owner as the contracting party, in which case C Square acts as that owner’s disclosed agent in arranging and administering the stay, and the accommodation contract is between you and the owner. In either case, C Square is your point of contact for the stay.

5.3 Accuracy. We take care to describe properties accurately, but photographs, floor areas, and descriptions are indicative. Furnishings, décor, and amenities may change. We will tell you promptly if anything material changes before your stay.

5.4 The lead guest. The person making the booking is the lead guest, must be at least 19, must stay at the property for the duration, and is responsible for the conduct of everyone in the party and for all amounts owing.

5.5 Occupancy. The maximum number of guests is stated in the confirmation and may not be exceeded. Additional guests who have not been declared and paid for may be refused entry and are grounds for cancellation without refund.

6. Prices, taxes, fees, and payment

6.1 What the rate includes. The nightly rate covers accommodation only. Cleaning fees, pet fees, extra-guest fees, and taxes are shown separately at checkout.

6.2 Taxes. Quoted rates are exclusive of tax unless stated otherwise. Depending on the property and length of stay, applicable taxes may include, in British Columbia, GST, provincial sales tax on short-term accommodation, and the Municipal and Regional District Tax; and, in California, state and local taxes including Transient Occupancy Tax. We collect and remit these where we are required to.

6.3 Currency. Bookings for BC properties are charged in Canadian dollars; bookings for California properties are charged in US dollars. Your bank may apply conversion charges and foreign transaction fees, which are not ours and are not refundable by us.

6.4 Payment. Payment is taken through Stripe. Full payment is due at the time your booking is confirmed. We do not offer a deposit-and-balance payment schedule. If payment is not received, no booking is confirmed and no property is held for you.

6.5 Damage deposit / damage protection. We do not place a separate security deposit or pre-authorisation on your card, and we do not charge a damage waiver fee. If damage occurs during your stay, we will charge the reasonable cost of repair or replacement to the payment method used for your booking, in accordance with Section 8.4.

6.6 Pricing errors. If a rate is published in error and the error is obvious, we may cancel the booking and refund you in full. We will tell you promptly and offer the correct rate first.

6.7 Chargebacks. If you dispute a charge with your card issuer without first raising it with us, we may pursue the amount owing directly and recover our reasonable costs. Please contact us first — most disputes are resolved faster that way.

7. Cancellations, changes, and refunds

7.1 Cancellation by you. [Insert your actual policy. Example structure to complete:]

Cancellations take effect when we receive written notice at [email protected]. Cleaning and service fees are refunded in full for any cancellation before check-in. Taxes are refunded to the extent we have not remitted them.

7.2 Changes by you. Requests to change dates, property, or guest numbers are subject to availability and may change the price. We may charge a change fee of [$X]. We are not obliged to agree to a change, and a refused change request does not extend your cancellation deadline.

7.3 Cancellation by us. We may cancel a booking if: the property becomes unavailable or unsafe; the owner withdraws it from management; you breach these Terms or the house rules; payment is not received when due; identity verification cannot be completed; or we reasonably believe the booking is fraudulent.

Where we cancel for a reason not caused by you, we will use reasonable efforts to offer comparable alternative accommodation and, if none is acceptable to you, refund all amounts paid for the unused portion of the stay in full. That refund is our entire liability for the cancellation, except where Section 17.3 applies.

Where we cancel because of your breach, no refund is due and you remain liable for amounts owing.

7.4 Events beyond control. Neither party is liable for failure to perform caused by an event outside its reasonable control — including natural disaster, wildfire, flood, earthquake, extreme weather, epidemic, government order, evacuation order, strike, war, or utility or transport failure. If such an event prevents a stay, we will refund amounts paid for the affected nights, less any non-recoverable third-party costs actually incurred, or offer a credit if you prefer. We are not responsible for your travel, transport, or other consequential costs — please carry travel insurance.

7.5 Travel insurance. We strongly recommend comprehensive travel insurance covering cancellation, curtailment, medical costs, and personal belongings. Our insurance does not cover your property or your travel arrangements.

8. Your stay

8.1 Check-in and check-out. Check-in is from 4:00 PM and check-out is by 11:00 AM local time. Late check-out must be agreed in advance and may attract a fee of [$X]. Failing to vacate on time may be charged at [an additional night’s rate].

8.2 House rules. The house rules for each property form part of your booking. They typically cover quiet hours, smoking, pets, parking, waste and recycling, strata bylaws, and use of shared amenities. Parties, events, and commercial filming are prohibited unless expressly agreed in writing.

8.3 Access. We or our contractors may enter the property in an emergency, to carry out necessary repairs, or to comply with a legal or strata obligation. Except in an emergency we will give reasonable notice.

8.4 Damage and loss. You are responsible for the property, its contents, and the conduct of your party during the stay. You must report damage promptly. We may charge you the reasonable cost of repairing or replacing anything damaged beyond fair wear and tear, of extra cleaning made necessary by your use (including smoking in a non-smoking property or unauthorised pets), of lost keys or fobs and any resulting re-keying, and of any strata fine or municipal penalty arising from your conduct. We will provide evidence of the amounts charged.

8.5 Your belongings. We are not responsible for loss of or damage to your belongings, including items left behind. We will hold left items for [14] days and can return them at your cost.

8.6 Ending a stay. We may require you and your party to leave immediately, without refund, for serious or persistent breach of the house rules, illegal activity, damage, threatening or abusive behaviour towards staff, neighbours, or contractors, or exceeding the permitted occupancy.

8.7 Noise monitoring and cameras. We do not use noise-level monitoring devices or exterior security cameras at any managed property. There are no cameras or recording devices inside any managed unit.

8.8 Reviews. If you submit a review or photographs, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, and display them in connection with the property and our marketing, and you confirm you own them and that they do not infringe anyone’s rights or contain anyone’s personal information without consent. We may decline to publish, or remove, content that is unlawful, defamatory, or off-topic.

9. Short-term rental regulation

Short-term rentals are regulated in both jurisdictions we operate in. In British Columbia this includes the Short-Term Rental Accommodations Act, provincial registration, display of registration and business licence numbers, and municipal bylaws that in most communities restrict short-term rental to a host’s principal residence. In California, local permits and transient occupancy taxes apply.

Where we manage a property, we work with the owner to maintain the required registrations and licences. If a property becomes non-compliant and we must withdraw it, Section 7.3 applies and you will be refunded or relocated.

10. Property owners and landlords — engaging us

10.1 What the website does. Enquiring about or purchasing a service package through the website starts the engagement; it does not by itself create a management relationship. Property management services begin only when a written Property Management Agreement is signed by both parties. That Agreement governs scope, fees, term, termination, trust accounting, and reporting, and prevails over these Terms.

10.2 Your representations. By listing a property with us, you represent and warrant on a continuing basis that:

• you are the registered owner or hold written authority from the owner to enter this arrangement;
• the property may lawfully be used as you have instructed — including, for short-term rental, that it satisfies the applicable principal residence requirement where one applies, holds a valid provincial short-term rental registration, holds any required municipal business licence or permit, and is permitted under any applicable strata bylaws, rental restriction, mortgage condition, or insurance policy;
• the property is safe, insured, and free of known hazards, and complies with applicable building, fire, and health requirements;
• all information and imagery you supply is accurate and yours to supply; and
• you will tell us promptly if any of the above changes.

10.3 Indemnity from owners. You will indemnify C Square and its directors, officers, employees, and contractors against all claims, penalties, fines, losses, and reasonable legal costs arising from a breach of Section 10.2, from the condition of the property, or from your instructions. This indemnity is given in a business capacity and is not capped by Section 17.4.

10.4 Content licence. You grant us a non-exclusive, royalty-free licence to use the property information and imagery you supply for listing, marketing, and distribution to booking channels, for the term of our engagement and for a reasonable period afterwards for archival purposes.

10.5 Our discretion. We may verify, edit, decline, suspend, or remove any listing, and may decline any booking or guest, acting reasonably.

10.6 Fees, remittances, and refunds. Management fees, commissions, and charges are set out in the Property Management Agreement. Owner funds are handled in accordance with that Agreement and applicable law. Service packages purchased online are refundable in full within 7 days of purchase provided work has not begun; after that, we will refund amounts fairly attributable to work not yet performed.

10.7 Recurring services. Where a service renews automatically, we will tell you clearly before you buy — the renewal frequency, the amount, and how to cancel — and we will send a reminder before each renewal. You may cancel a recurring service at any time before the next renewal date, effective at the end of the current period. California customers have the rights set out in California’s Automatic Renewal Law.

11. Long-term tenancies in British Columbia

11.1 The Residential Tenancy Act prevails. A residential tenancy in British Columbia is governed by the Residential Tenancy Act and its regulations. Nothing in these Terms limits, replaces, or contracts out of any right or obligation under that Act, and any provision that purported to do so has no effect in respect of a tenancy. Your tenancy agreement, not this website, sets out the terms of your tenancy.

11.2 Deposits. Security and pet damage deposits are collected, held, and returned in accordance with the Act — including the statutory limits on amount and the timelines for return.

11.3 Entry, repairs, and ending a tenancy are governed by the Act, including notice requirements.

11.4 Disputes. Tenancy disputes are decided by the Residential Tenancy Branch, not by the courts named in Section 23, and not by any dispute process in these Terms.

11.5 Applications. Rental applications are assessed on the criteria stated at the time of application. Screening — including credit and reference checks — is carried out only with your consent, and is subject to the Human Rights Code. Submitting an application does not create a tenancy; a tenancy arises only on a signed agreement.

12. No guarantee of outcome or return

Availability, suitability, and completion of any transaction or engagement depend on verification, documentation, legal compliance, owner approval, and a final written agreement.

Where we provide information about rental performance, occupancy, or market conditions, it is general guidance based on available data and is not a forecast or a promise. We do not guarantee rental income, occupancy rates, yields, capital appreciation, or resale value. Property markets fall as well as rise. Obtain independent legal, tax, and financial advice before making an investment decision.

13. Third-party services and links

We use third-party providers, including Stripe for payments and Smoobu for booking management, and we may coordinate with contractors, lawyers, notaries, inspectors, and other professionals. Your use of a third party’s own platform is governed by that party’s terms.

We are not responsible for the content, security, or practices of third-party websites we link to. We remain responsible, as set out in our Privacy Policy, for personal information we transfer to our own service providers.

14. Intellectual property

The website and its content — text, design, graphics, logos, and compilations — are owned by C Square or its licensors and are protected by copyright and trade-mark law. You may view and print pages for your own non-commercial use. You may not copy, reproduce, republish, distribute, modify, sell, or exploit any part of the site commercially without our prior written permission.

Takedown. If you believe content on our site infringes your copyright, contact us at [email protected] with a description of the work, the location of the material, your contact details, and a statement that you have a good-faith belief the use is unauthorised. We will investigate and remove infringing material promptly.

15. Website availability

We do not guarantee the website will be uninterrupted, error-free, secure, or free of viruses. Access may be suspended for maintenance or for reasons beyond our control. You are responsible for your own device security and for keeping any account credentials confidential.

16. Accuracy of content

We take reasonable care with the information on this site, but we do not warrant that it is complete, current, or fit for a particular purpose. We may change content at any time. Verify anything you intend to rely on.

17. Limitation of liability

17.1 Subject to 17.3, C Square is not liable for indirect, incidental, special, consequential, or punitive loss, or for loss of profit, revenue, business, opportunity, enjoyment of a holiday, or data, however caused.

17.2 Subject to 17.3, C Square is not liable for loss arising from: your reliance on general information on the site; the acts or omissions of a property owner, guest, tenant, contractor, or other third party; a failure of utilities, internet, or building services outside our control; or delay by a government authority.

17.3 What we never exclude. Nothing in these Terms excludes or limits liability for: fraud or fraudulent misrepresentation; death or personal injury caused by our negligence; gross negligence or wilful misconduct; any right or remedy you have under the Business Practices and Consumer Protection Act or other consumer protection legislation that cannot lawfully be excluded; or any liability under the Residential Tenancy Act.

17.4 Cap. Subject to 17.3, our total aggregate liability arising out of or in connection with a booking is limited to the total amount you paid to us for that booking; and in connection with any other service, to the fees you paid us for that service in the 12 months before the claim arose.

17.5 These limits apply to C Square, its directors, officers, employees, and contractors, and apply whether the claim is in contract, tort, statute, or otherwise.

18. Indemnity

18.1 Owners and landlords indemnify us as set out in Section 10.3.

18.2 Guests and tenants. You will reimburse us for loss we suffer as a direct result of your deliberate misuse of the website, information you knowingly gave us that was false, or damage caused by you or your party under Section 8.4. This clause does not apply to loss caused by our own act or omission, and does not limit your rights under Section 17.3.

19. Complaints and dispute resolution

19.1 Tell us first. Raise any problem with us as soon as it arises — a problem during a stay can often be fixed the same day, and we cannot remedy something we do not know about. Write to [email protected]. We acknowledge within 5 business days and aim to respond substantively within 20 business days.

19.2 If we cannot resolve it. Both parties will attempt in good faith to resolve the dispute through discussion, and may agree to mediation, before starting proceedings. This does not prevent either party from seeking urgent injunctive relief or from applying to a tribunal.

19.3 Small claims. For claims within its jurisdiction, the British Columbia Civil Resolution Tribunal offers a low-cost route, and nothing in these Terms prevents you from using it. Tenancy disputes go to the Residential Tenancy Branch — see Section 11.4.

19.4 Time limit. Any claim must be brought within the limitation period set by the Limitation Act (British Columbia).

20. Suspension and termination

We may suspend or terminate your access to the website or to our services, on notice where practicable, for breach of these Terms, non-payment, or suspected fraud or unlawful activity. Termination does not affect accrued rights, and Sections 8.4, 10.3, 14, 17, 18, 19, 22, and 23 survive.

21. Privacy

Our handling of personal information is described in our Privacy Policy, which forms part of these Terms.

22. Changes to these Terms

We may update these Terms. The updated version applies from the date it is posted, except that the version in force when you completed a booking or signed an agreement continues to govern that booking or agreement. If a change is material, we will give at least 14 days’ notice by email to customers with a live booking, tenancy, or management agreement, or by prominent notice on the website. Continued use after that notice period constitutes acceptance.

23. Governing law and jurisdiction

These Terms and any dispute arising out of them are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable in it, without regard to conflict-of-laws rules.

The parties submit to the exclusive jurisdiction of the courts of British Columbia, sitting in Vancouver — except that (a) tenancy disputes are determined by the Residential Tenancy Branch, (b) either party may use the Civil Resolution Tribunal where it has jurisdiction, and (c) nothing prevents us from bringing proceedings to enforce a judgment or protect our rights in the jurisdiction where a property or a party is located.

Consumers outside British Columbia. If you are a consumer resident elsewhere, this clause does not deprive you of the protection of mandatory consumer laws of your place of residence, including, for California residents, the California Consumer Legal Remedies Act.

24. General

Severability. If a provision is found unenforceable, it is modified to the minimum extent necessary or severed, and the rest remains in force.
Entire agreement. These Terms, the Privacy Policy, and any booking confirmation, house rules, tenancy agreement, or Property Management Agreement are the entire agreement between us on their subject matter, and replace any earlier understanding. Nothing limits liability for fraudulent misrepresentation.
No waiver. A failure to enforce a provision is not a waiver of it.
Assignment. You may not assign your rights without our written consent. We may assign these Terms to an affiliate or to a purchaser of the business, on notice.
No partnership. Nothing creates a partnership, joint venture, or employment relationship between us.
Third parties. No one other than the parties, and the persons named in Sections 17.5 and 18.1, has any right to enforce these Terms.
Notices. Notices to us go to the address or email in Section 1. Notices to you go to the email or address you have given us and are treated as received on the next business day after sending.
Language. These Terms are drafted in English. The website’s automatic translation tool is provided for convenience only; it does not create a published translation, and the English version of these Terms always prevails.

25. Accessibility

We want the website to be usable by everyone. If you encounter a barrier, or need booking information in another format, contact us at [email protected] and we will help and work to fix it.